There are certain guarantees that all providers of services and/or goods are legally obliged to comply with.
That Services provided will be:
- Given with due care and skill. That is, an acceptable level of skill, taking care
to avoid loss or damage (to the consumer)
- Fit for the specified purpose. It should achieve the outcome described by the consumer to the service provider
- Completed within a reasonable time frame, or as mutually agreed between consumer and service provided. A reasonable time frame will vary depending on the nature of the service being provided
That Products provided must be:
- Of acceptable quality
- As description to you before you purchased
- Fit for their intended purpose
- Repairable and/or have parts available for a reasonable amount of time
What if the Consumer Guarantee is not met ?
- If one or more of these guarantees are not met, you are entitled to a ‘remedy’ – that is, the provider business has to put right the fault, deficiency or failure.
- Depending on the circumstances, this may take the form of a refund, repair, replacement or compensation equivalent to the drop in value of the product.
Where to go for help if the Provider does not comply with their obligations:
Queensland Office of Fair Trading:
- Phone 13 74 68