Complete House & Home Care “CHHC” are a multi-service home handyman business located in Brisbane, Australia. The purpose of our website www.completehousehome.com.au is to provide you with useful information about the range of services we provide.
The term “Personal Information” in this policy means any information from which your identity is apparent or can be reasonably ascertained.
You can contact CHHC without telling us who you are or revealing other Personal Information. If you contact us via our web Contact form you do not need to identify yourself or use your real name.
CHHC and our website is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Collection of Personal information
CHHC collect personal information for purposes which are directly related to our functions and activities as described in our website, or is acceptable normal practice for a handyman business of our type.
If you contact CHHC we will collect the email address you nominate and any other identifying information you provide, such as a name, address or phone number.
Please do not give us other personal or sensitive information.
If we receive your Personal Information from another party, ie. Community support organisation, we will let you know. Any personal details received, via any means, will be treated privately as if it had come directly from yourself.
If you ask CHHC for assistance which needs to be provided by another business, ie. a Tradesman referral, we will provide you with the necessary details to make contact yourself.
Other than circumstances such as threats to health and safety, CHHC do not share your Personal Information with anyone else.
We do not give your Personal Information to other businesses or Government agencies or community organisations unless you request it specifically in writing.
From time to time CHHC may distribute a newsletter or various special promotional offers. This promotional communication is directly and only between CHHC and yourself, using methods that cannot identify any Personal Information to others. You may opt out of this at any time by letting us know.
Disposal of Personal Information
When the Personal Information that CHHC collect is no longer required or you ask us to dispose of it, we destroy or delete it in a secure manner.
Complaints and Requests
You may request access to any Personal Information about you that CHHC hold and you may ask us to correct your Personal Information if you find that it is not accurate or complete. One common example is your change of address or personal contact details. You may also make a complaint about our handling of your Personal Information.
To protect your privacy and the privacy of others, CHHC will need evidence of your identity before we can grant you access to information about you or change it.
Protection of your Personal Information
To help protect the privacy of data and personal information CHHC collect and hold, we maintain physical, technical and administrative safeguards.
We train our CHHC personnel about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to CHHC personnel who need it to provide benefits or services to you.
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
You can contact us about any privacy concerns by:
Or use our Contact Us form on this website